Payment Policy

 

Payment is required on the same day services are rendered.. An invoice will be provided at the conclusion of the service. We accept payments via e-transfer to sassysisterscleanteam@gmail.com. Credit is also available with a 2.9% processing fee! Please let us know ahead of time if you prefer to use credit for payment. 

 

Arrival Time

Due to the unpredictable nature of the service industry, please allow for a 1-hour buffer time for the arrival of our cleaning team. If there is a delay beyond this buffer time, we will promptly notify you. If comfortable, please coordinate with us regarding providing a key or entry code.

For customers with special circumstances for whom the buffer time is not suitable, please contact us so we can make appropriate arrangements.

 

Cancellation Policy

We require a minimum of 24 hours' notice for cancellations of services. Customers who provide less than 24 hours' notice will be subject to paying 50% of the quoted service price.

 

Quoting Method

Each customer's cleaning needs and expectations vary. We provide a rough estimate of the time required for the service, but this estimate is subject to change with customer approval.

For construction and renovation projects, we only provide in-person quotes. Please communicate any areas requiring more attention, along with any specific problem areas. Factors such as square footage and the last time your home was professionally cleaned are considered in the quote.

 

Suggestions for Optimal Service

To optimize our cleaning service, we recommend organizing and removing items from counter spaces to allow our team to clean surfaces effectively. While we understand this may not always be possible, doing so can significantly free up time for our team to focus on other areas.

 

Booking Dates and Times

While we make every effort to accommodate customers' desired booking dates and times, availability may vary. For new customers, securing a consistent spot may take 1 or more months. Therefore, we advise booking 1-3 months in advance to ensure availability.